She loves… a what??? March 28, 2008
Posted by drew in Uncategorized.Tags: branding, What were they thinking?
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I took this with a dodgy camera phone. The caption beside the girl with the bird on her shoulder says “She loves a cockatoo”.
What are Cockatoo Ridge saying about their female customers? Sure, they love a nice glass of bubbles but…
The double entendre, while ever so witty (surprising that nobody came up with this in the 20 years since Austen Tayshus released Australiana), it’s not the most flattering picture to paint of what probably amounts to more than half your consumer base.
What you’re missing March 28, 2008
Posted by drew in Blog.add a comment
I was asked by a colleague to edit a small publication recently. An eight-page newsletter-type thing. It was written by professional people who know how to speak and write English very well. Almost as an afterthought, she asked me to give it a once-over, hoping I’d maybe pick up any spelling errors or such.
Every page, every article, almost every paragraph had something that needed to be fixed. And it wasn’t that things were all “wrong” but there were a lot of things that were just inconsistent or things that people deem not-that-important.
I handed the marked-up copy back to her and her response was “That’s amazing”. Not an amazing job, or an amazing talent but just amazement that there could be that many things that could be done better to improve the quality and professionalism of the newsletter.
What things aren’t you picking up on by not having a writer/editor look at the words you’re producing?
Anti-bacterial March 21, 2008
Posted by drew in Blog.add a comment
The phrase anti-bacterial is emblazoned across just about every household cleaning product these days, from floor cleaners to hand soap. This sells a lot of soap because the assumption is that bacteria are small and insidious and will kill us or our kids if we don’t kill them first.
But not all bacteria are bad. The evidence is coming in that too much anti-bacterial soap/detergent does more long-term harm than short-term good. Exposure to some bacteria is paramount to building a good immune system. But as a selling point, the anti-bacterial thing rocks.
The connotation is also, that if you don’t get anti-bacterial soap, you’re buying… ‘bacterial‘ soap…?
How can you turn the problem around? Non-anti-bacterial soaps should be sold with this new evidence in mind: improved hygiene, better health soap.
How about ‘immunity soap’!
What’s a word worth? March 5, 2008
Posted by drew in Blog.add a comment
If you need to say it’s amazing, innovative or improved, why isn’t it any of those things by itself, without you having to point it out? They’re empty words. If your product claims to be amazing or interesting, I’m not just going to take your word for it, I want to know why.
If you’re telling me your product is red and there’s a picture of it being red, you’ve proven that to me. If you tell me it’s compatible with Windows, or my SE phone, or with my type of pool chlorine, you’re making a claim that is able to be tested. If it isn’t what it claims to be and turns my water green, I’ll be bringing it back.
So if you say it’s amazing, how are you proving that and what will you tell me when I bring it back to the shop and say it’s merely good?
